Box Office and Show FAQ
TICKETS
Q: How can I order tickets?
A: There are many ways to order tickets to theREP events.
- Online, 24 hours a day at capitalrep.org
- Call the Box Office 518-346-6204
- Visit the Box Office at theREP or at Proctors —Box Office Hours—
Q: How do I sign up for an account?
A: Click here for detailed instructions on how to create an account.
Q: How do I access my paperless tickets?
A: For step by step instructions on accessing your paperless tickets click here.
Q: What should I do if I lost my tickets?
A: Call the Box Office at 518.346.6204. We will reprint them for you and hold them for pick-up. The lost tickets will no longer be valid and the reprinted tickets would be the only tickets honored at the theatre doors. There may be a small reprint fee. Click here for Box Office policies.
Q: Do you offer refunds for purchased performances?
A: If a performance takes place, despite adverse weather conditions, we will not issue refunds or exchanges to patrons who do not attend. The only time a refund will be issued is when a performance is canceled.
Q: Do you offer discounts for groups?
A: Yes! Click here for more information.
THEATRE
Q: What time do theatre doors open for a performance?
A: Our lobby area is open an hour and a half before showtime. The doors to the auditorium typically open 30 minutes prior to showtime.
Q: What food and drinks are available at the theatre?
A: Alcoholic and non-alcoholic beverages and light snacks are available prior to the show and at intermission. Drinks are allowed in the theatre but food is not.
Q: How does theREP handle late seating?
A: We understand that life happens, but especially in an intimate space like ours, we need to honor the experience of our audience and performers. Latecomers will be seated at a suitable break in the performance in a dedicated full-view section until intermission (if available), when they can be seated in their ticketed location.
SPECIAL NEEDS
Q: Is your theatre wheelchair accessible?
A: Yes, we are fully ADA compliant with wheelchair accessible lobby, restrooms and seating options. It is very important to us that all of our patrons feel comfortable getting to and enjoying their night out at the theatre, so please notify the Box Office at theREP if you have any special needs or concerns and we will work with you to meet your specific needs.
Q: Are there any devices to help the hearing impaired?
A: There are hearing devices available at the box office. theREP is also equipped with a T-coil loop. The Box Office can advise you of the seating locations that work best for loop usage.
OTHER
Q: Do you sell gift cards?
A: Gift cards are available for all shows at theREP, UPH or Proctors in any monetary denomination. These gift certificates can be purchased online, by phone, or at the Box Office at theREP.
Q: What is the number for the Lost and Found?
A: Please contact our Box Office at 518.346.6204.
Q: Where can I park?
A: As an urban theatre, we know that parking can be stressful. Please refer to our full parking information page here – and please don’t hesitate to call us to help find the right parking solution for your needs.
Q: How do I become a volunteer?
A: We would LOVE to welcome you to our family of volunteers and staff. Please visit our volunteer page for more information.
Q: May I exchange my tickets?
A: Subscribers and donors are eligible for ticket exchanges. Please refer to your specific benefit information for full details. (Subscriber benefits listed here. Donor benefits listed here). All other tickets are final sale.
AUDITIONS AND PRODUCTIONS
Q: Are you holding auditions for your shows?
A: We hold 2 EPAs for Equity and EMC members each season in the spring. We also hold equity auditions for most shows about a month before rehearsals start in NYC. We sometimes hold local auditions for non-pros (or non-AEA members) for our larger shows that allow us to employ non-pros. For information about auditions, please click here.
Q: Does Capital Repertory Theatre accept video auditions from out of town actors?
A: Sometimes, though for shows with large submission pools we cannot guarantee that it will be seen due to time restrictions. It’s always better to audition in person if at all possible. For further information about auditions, please email casting@capitalrep.org
Q: Are your productions equity shows?
A: We are a proud member of LORT and a good friend of Actors Equity Association. We proudly employ AEA members in each of our shows, including our On-the-Go Theatre for Young Audiences’ shows twice every season. Though, we do also employ non-AEA actors for larger shows.
Q: Do you accept donations for your costume shop?
A: Unfortunately, we not currently accepting donations for our costume shop. If you have donations for props or scenery, please call ahead to make sure we have the need and space (we’ll have to pack it all up soon enough!).